Refund and Returns Policy

 

1. Application and Function of This Policy

This policy applies to all purchases made through our website or other official sales channels. It covers how we handle product orders, returns, cancellations, refunds, and customer service related to those transactions.

This document also explains how we enter into user agreements with our customers, the terms for accessing our services, and your rights and obligations when using our site.

2. Registration and User Agreements

To place an order or access certain features of our website, you may need to register for an account. By registering, you agree to provide accurate and complete information.

  • When you register, you create a username and password (your access credentials). Please keep this information confidential.
  • By submitting your registration or placing an order, you enter into a user agreement with https://mounjarowelghtloss.com

We reserve the right to refuse or cancel account registrations in cases of suspected fraud, abuse, or violation of our terms.

3. Applicable law

All purchases and interactions with the pharmacy are governed by the laws of the Netherlands, without regard to conflict of laws provisions.

If you’re shopping from a different region, additional consumer protection laws may apply, such as the GDPR in the EU. We do our best to comply with the relevant legal requirements in your jurisdiction.

4. Offers, Orders and Purchase Contracts

All product listings on our website are invitations to make an offer. When you place an order, you make a binding offer to purchase a product.

  • A purchase agreement is concluded as soon as we confirm your order by email or ship the product.
  • We may cancel or reject orders if a product is unavailable, the price is incorrect, or if fraud is suspected.
  • We reserve the right to limit or refuse orders at our sole discretion.

5. General Terms and Conditions of Delivery

We aim to process and ship all orders within 3-5 business days of confirmation. You will receive tracking information once your item has shipped.

  • Delivery times vary depending on your location and the shipping method you choose.
  • We are not responsible for delays caused by carriers, customs, or events beyond our control.
  • If a package is lost or damaged during delivery, please contact us promptly for assistance.

6. Payment terms

We accept a variety of secure payment methods, including:

  • Credit/debit credit cards (Visa, MasterCard, etc.)
  • PayPal
  • Other regional payment gateways (if applicable)

All payments must be made in full at the time of purchase. Your card or account will be charged immediately upon order confirmation, unless otherwise stated.

In case of payment problems, the order may be cancelled and your account access may be limited until the problem is resolved.

7. Returns, Refunds, Defects and Warranties

Returns and Refunds

If you are not satisfied with your purchase, we accept returns within 10 days of delivery under the following conditions:

  • The item must be unused, in original packaging and in resalable condition.
  • Some items cannot be returned. This is clearly stated on the product page.
  • To initiate a return, please contact us at info@mounjarowelghtloss.com

Once we receive and inspect your return, we will issue a refund to your original payment method within 2 business days.

Defective Products

If you receive a damaged or defective product, please contact us immediately, we will replace:

  • The item free of charge, or
  • We will issue a full refund depending on your preference and product availability.

Guarantees

Some of our products may come with a manufacturer’s warranty or additional warranties. These are clearly stated on the product page. If you have any questions about the warranty terms, please contact us directly.